Privacy Policy - AuroxHost

1. Introduction

At AuroxHost, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with our website, services, and products.

2. Information We Collect

2.1 Personal Information

We may collect personal information such as:

• Full name, email address, phone number
• Billing and payment information
• Login credentials for account access

2.2 Non-Personal Information

This includes data collected automatically when you visit our site:

• IP address and device information
• Browser type and operating system
• Pages visited and interaction data

2.3 Cookies and Tracking

We use cookies and similar technologies to improve user experience, analyze traffic, and provide personalized content.

3. How We Use Your Information

• To provide and maintain our services efficiently
• Process payments securely
• Improve our website, products, and customer support
• Send promotional updates and marketing communications (with consent)
• Monitor usage to prevent fraud and ensure security

4. Legal Basis for Processing

We process personal data under the following legal bases:

• Consent provided by the user
• Performance of a contract (e.g., providing hosting services)
• Compliance with legal obligations
• Legitimate business interests (e.g., improving our services)

5. Sharing and Disclosure of Information

5.1 Trusted Third Parties

We may share information with service providers assisting in:

• Website operations
• Payment processing
• Service delivery and technical support

Example: We may share your billing information with Paystack or Flutterwave to process payments securely.

5.2 Legal Requirements

Information may be disclosed if required by:

• Law enforcement agencies
• Court orders or legal proceedings
• Government authorities

5.3 Aggregated or Anonymous Data

We may share anonymized data that cannot identify you for analytics, research, and business insights.

6. Data Security

We implement technical, administrative, and organizational measures to protect your personal information. Our systems are regularly monitored, and data is encrypted where necessary. We only retain your personal data as long as necessary for service provision and legal compliance.

Example: Old backups are securely deleted after 90 days, and access to sensitive data is limited to authorized personnel.

7. Your Rights

You have rights over your personal information, including:

• Accessing the data we hold about you
• Requesting corrections or updates
• Requesting deletion of personal information
• Restricting processing in certain cases
• Objecting to marketing communications
• Withdrawing consent previously provided

To exercise these rights, contact our Data Protection Officer at support@auroxhost.com.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before submitting personal information.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us to have it removed.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be published on this page with the effective date. Please review this page regularly for changes.

11. Contact Us

If you have questions or concerns about this Privacy Policy, you can contact us at:

AuroxHost
Email: support@auroxhost.com
Website: www.auroxhost.com